Posted on August 26th, 2009 No comments
When the CIO of a large national retail chain launches a chain-wide technology rollout, it can be a huge project, but it comes with a tiny number of comforts. IT can craft one plan and insist that every store follow it precisely. IT can also expect some steep cost savings, leveraging the efficiency of volume purchases.
Posted on August 12th, 2009 No comments
All retail franchisee owners have, at one point, been dying to have this conversation with their chain’s CIO: “Just stop talking: you’re an idiot. How can you even keep a straight face when trying to justify a $25,000+ POS system when I know I could put in a system that does everything I would need for less than $5,000?” And the CIO in this fantasy conference call has her own dialogue: “I wish you franchisees would see the bigger picture and understand that the retail chain needs to enable technology to help us better run marketing, operations and supply chain across all stores, owned and franchised.”This begs the question: How does an IT department successfully deliver retail technology that meets the needs of both a franchisor and the chain
Read this article:
Franchisees See Retail Chain CIOs As Being Almost As Dumb As They Look