Posted on August 13th, 2009 1 comment
Nothing will kill a potential Mobile Commerce customer’s enthusiasm faster than an onerous checkout process. But retailers have to balance security versus convenience in a way that is radically different from E-Commerce.Going through the ritual of filling out shipping and payment forms on a regular E-Commerce site is annoying enough, but being forced to do that same dance on a mobile device can be downright cruel. But a true M-Commerce site must allow visitors to not only find products with their mobile devices but to also buy them.
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A Mobile Retail Quagmire: The Checkout